Rumors that one of your products may be dangerous, that your activities are potentially harmful, “CSR” risks, conformity defects or the unexplained loss of your main customers can be the warning signs of an imminent loss of control of the situation . This can lead to disastrous consequences for your company such as a drop in sales, a tarnished image, loss of confidence from your clients and investors and demotivated staff. Effective management of critical situations requires rapid awareness and coordinated action.
Keep a cool head, and reach out to Koësis for a confidential assessment as soon as the first warning signs emerge. Koësis will help you decipher the situation at hand and assess risks, support you, advise you and facilitate dialogue within the company towards an action plan. Relying on the skills of an external expert also helps your staff stay focused on their core missions to ensure business continuity.
Because a crisis does not occur without causes – whether within or outside of the company – it is also an opportunity to learn more about the weaknesses of a system or of an organization, and to question certain practices or beliefs to build a sustainable business model. Koësis helps transitioning towards the development of activities respectful of the environment, humain rights and ethics to prepare for a better future.
Doing business isn’t always a smooth ride. But as in life in general, difficulties help us grow, if we know how to tackle them methodologically, with expertise and a sense of responsibility. Inspired by the Japanese art of Kintsugi, which invites to reconsider – and even celebrate – the broken and the repaired, Koësis’ vision is that you can build on a system’s weaknesses or on mistakes from the past to build a stronger future.
“As Legal Director of a multinational pharmaceutical company, I have been confronted with numerous crisis situations. These experiences have considerably enriched my role as “guardian of the temple”, placing me at the heart of crisis units. Whether in cases of withdrawal of a new drug from the market suspected of serious side-effects, multiple legal proceedings with high media profile, suspicions of anti-competitive behavior or confrontations with smear strategies, I’ve seen just how crucial group cohesion is in emergency situations. But this alchemy doesn’t happen out of the blue. On the contrary, it has to be orchestrated, with leadership, integrity and humility”.
Tell us about your difficulties and objectives
A tailor-made service, based on a shared assessment.
Not every difficult situation, however persistent, constitutes a crisis. On the contrary, deaf stubbornness in the face of repeated warnings, or neglect of warning signals, can lead to an irremediably deteriorated situation. How do you know if you’re in a crisis? Most often, a crisis is characterized by a combination of declining indicators and the fact that these factors are inevitably going to worsen over a given period of time. A crisis occurs when a deteriorating situation becomes known, raises concerns and provokes chain reactions. Communication – both internal and external – is a key element in crisis management. In a crisis, even if “the worst is not always certain”, the uncertainty should prompt us to reflect, without panicking, on actions conducive to making the best possible. We invite you to discuss the situation that concerns you, without obligation and confidentially.
